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What is a knowledge base?

A knowledge base is the canonical answer to 'is this written down anywhere?' Done right, it deflects support tickets, onboards new hires, and gives the team a place to put the institutional knowledge that otherwise lives in Slack threads. Notion and Confluence dominate the internal-wiki space; Intercom, Helpscout, and Document360 cover the customer-facing variant; GitBook and Mintlify carved out the developer-docs slice. Building your own pays off when the off-the-shelf opinion gets in the way — you want fast full-text search over thousands of articles without the SaaS query limits, you need a publishing workflow that involves more than one approver, or you want to embed the KB inside your existing product without the third-party UI.

Common features

• Article hierarchy with categories and sub-categories
• Full-text search with typo tolerance
• Markdown / rich-text editor for article authoring
• Tagging system for cross-cutting topics
• Approval workflow before publish (optional)
• Version history with diff view
• Per-article view counter and reader feedback
• Embed widget for in-product help
• Public / internal article distinction
• RSS / sitemap for SEO when public-facing

Real-world examples

Why FloopFloop fits knowledge base projects

Notion is great as a flexible workspace and terrible as a search-driven knowledge base. Confluence is a knowledge base and feels like one from 2010. Intercom's articles are fine for customer support but boxed into their pricing model. FloopFloop lets you ship a KB tuned to its audience — a customer-facing help center optimised for SEO and deflection, an internal wiki optimised for fast search, a developer docs site optimised for code samples. The publishing workflow, search ranking, and embed widget are yours to shape rather than someone else's product opinion.